Shipping policy
You will receive a tracking number when your order ships regardless of shipping method. It may take up to 48 hours to see your tracking data.
Zenco USA is not liable for lost or stolen packages. Please double check you have entered your shipping address correctly. If you enter it incorrectly, and the package is shipped to the wrong address, Zenco USA is not responsible for the error. However, we are able intercept packages in transit and can correct the address if necessary.
How long does my order take to ship?
Our handling speed is 2-10 business days from time of order. Many times, however, we ship same or next day.
How is my order packaged?
All Zenco products are neatly packaged direct from the manufacturer and shipped in a discrete brown shipping box.
All Zenco products are neatly packaged direct from the manufacturer and shipped in a discrete brown shipping box.
What carrier(s) do you ship with?
We ship with USPS, UPS, and FedEx depending on location.
We ship with USPS, UPS, and FedEx depending on location.
How much does shipping cost?
Shipping is free in the USA for orders >$99. Wholesale shipping is priced at our cost.
Shipping is free in the USA for orders >$99. Wholesale shipping is priced at our cost.
Does Zenco ship internationally?
Yes!
Yes!
If you don't see a confirmation email after placing your order, please check your Junk/Spam folder for an email from Zenco USA.